What Is Call Disposition?
Also known as: Disposition Tag
A call disposition is the outcome label assigned after a call, such as no answer, wrong number, not interested, follow up, warm lead, or appointment set.
A call disposition is the outcome label assigned after a call, such as no answer, wrong number, not interested, follow up, warm lead, or appointment set.
Call Disposition explained
Call dispositions turn raw dialing into usable pipeline data. Without consistent labels, the team cannot tell whether a campaign is failing because of bad data, weak callers, poor timing, or low seller motivation. Good disposition rules are simple enough for callers to use quickly but specific enough for managers to coach from. They also power follow-up automations, so a warm seller gets a different next step than a disconnected number.
Example
After each call, the VA chooses a disposition in the dialer. The CRM automatically creates a follow-up task for warm leads and suppresses wrong numbers.
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