Connecticut’s Real, State-Level Complaint Count
The Connecticut Department of Consumer Protection reported 285 roofing-related complaints in 2024, 247 in 2023, and 91 in the first half of 2025. The agency describes the complaints as spanning leaks from improper solar panel installations, poor roof installations, hammer sounds during an inspection, and door-to-door solicitations following a storm, alongside deposit-and-vanish contractor fraud. This is real, government-sourced data, but it is state-level only; it should not be treated as a proxy for a national roofing-contractor complaint rate.
Where Roofing Sits Inside BBB’s Broader Scam Data
The BBB’s 2024 Scam Tracker Risk Report ranks home improvement scams as the 5th riskiest scam category for consumers, with a median loss of $1,800 per incident, according to a BBB regional office director quoted in a local news report and corroborated by a second, independent syndication of the same figures. A direct attempt to load BBB’s own report host page did not surface home-improvement-specific figures in the content that loaded, so this fact is confirmed through reliable secondary reporting naming the primary report, not through a direct read of BBB’s own report page.
Why Neither Figure Is a National, Roofing-Specific Rate
The row this page answers asks about roofing contractors specifically, and neither sourced figure delivers that cleanly. Connecticut’s complaint count is real but sub-national. BBB’s figure covers home improvement broadly, with roofing named as one example inside that category, not tracked as its own separate line item. Disclosing both scope limits directly, rather than implying a national roofing-specific complaint rate exists, is the honest way to use this data.
The Numbers
Connecticut logged 285 roofing-related complaints in 2024, 247 in 2023, and 91 in the first half of 2025.
Complaints span leaks from improper solar panel installations, poor roof installations, hammer sounds during inspection, door-to-door solicitations following a storm, and deposit-and-vanish contractor fraud.
Home improvement scams rank as the 5th riskiest scam category for consumers, with a median loss of $1,800 per incident, per BBB’s 2024 Scam Tracker Risk Report.
Rockford News First, quoting BBB’s 2024 Scam Tracker Risk Report
Sources
The external data in this article draws on the sources below. Figures described in the text as estimates or industry triangulations are directional and are not attributed to a single dataset.
- Connecticut Department of Consumer Protection, scammers posing as roofing companies
- Rockford News First, BBB warns of seasonal home improvement scams