What Is ITEL?
ITEL is a material pricing and sampling tool used in roofing insurance claims to verify or challenge the specific cost of matching materials, most often when a contractor is arguing for a supplement the adjuster's original scope did not fully price.
$300 setup + $199 per booked appointment.
ITEL is a material pricing and sampling tool used in roofing insurance claims to verify or challenge the specific cost of matching materials, most often when a contractor is arguing for a supplement the adjuster's original scope did not fully price.
ITEL explained
ITEL sits alongside Xactimate-based documentation in a supplement request, typically invoked when a required material's actual cost or availability does not match what the adjuster's original scope assumed. It functions as supporting evidence for the specific line-item pricing being disputed, not as a replacement for the scope of loss itself.
Like scope of loss and Xactimate generally, the content that exists online about ITEL is written for adjusters and estimators, technical and process-focused, not for the sales reps and roofing company owners who actually have to explain a materials-cost dispute to a homeowner mid-claim. Understanding what ITEL does well enough to explain it in plain terms is a genuine gap in existing content aimed at sales teams.
Because ITEL supports a supplement request rather than guaranteeing an outcome, it carries the same limitation any supplement does: the insurer can accept, partially accept, or deny the request even with strong ITEL-backed documentation behind it.
Why it matters when you're buying
Never present an ITEL-based material dispute to a homeowner as a guaranteed extra payout. It is documentation supporting a request, the same way a supplement itself is a request, not an approval, and the insurer decides the outcome regardless of how well-documented the request is.
Frequently Asked Questions
What is ITEL used for in a roofing claim?
Does ITEL documentation guarantee a supplement gets approved?
Put the playbook to work
VA Horizon books qualified Roofing appointments and builds the systems behind ITEL and the rest of your pipeline.
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